We strive to ship orders out in a timely manner. We currently have a 1 to 3 day shipping time. Day 1 starts the day after your order has been received. Communication is extremely important to us. Upon shipping of your order, you will receive an email with your tracking number so you may track your purchase. Due to some of our products being handmade (body care, skincare), we do not guarantee processing sooner than 3 - 5 business days.
We ship orders through UPS, USPS, FedEx, DHL depending on your location. We ship from Savannah, GA.
OUR SHIPPING IS MONDAY THROUGH SATURDAY
PLEASE KEEP IN MIND THAT BUSINESS DAYS DO NOT INCLUDE HOLIDAYS AND SUNDAYS.
DUE TO THE NATURE OF CERTAIN PRODUCTS (BODY CARE), WE WILL SHIP MONDAY-WEDNESDAY TO ENSURE ITS QUALITY DURING TRANSPORT.
***ALWAYS ALLOW ONE EXTRA BUSINESS DAY FOR PROCESSING AFTER A HOLIDAY OR A SALE.
***WE DO NOT SHIP ANY PRODUCTS ON SUNDAYS
***FOR INTERNATIONAL ORDERS WE DO NOT COVER CUSTOMS FEES AND THEY ARE NOT INCLUDED IN OUR SHIPPING COSTS.
Questions regarding orders must be sent to Support@prismdistrict.com
Please include name, order number.
INCORRECT SHIPPING INFORMATION:
If a package is returned to PRISM DISTRICT BEAUTY LLC due to an incorrect or incomplete shipping address provided by a customer, or if the customer was not home for delivery, the customer will be responsible for the return shipping cost as well as the redelivery cost. PRISM DISTRICT BEAUTY LLC is not responsible for packages delivered incorrectly or lost due to incorrect or incomplete shipping information provided by a customer, no refunds will be provided if any parts of the address are incorrect.
LOST OR STOLEN PACKAGES:
PRISM DISTRICT BEAUTY LLC is not responsible for lost or stolen packages that have a confirmed delivery to the address entered for an order. Upon inquiry, PRISM DISTRICT BEAUTY LLC will confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information for the customer to investigate.