RETURN POLICY

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@prismdistrict.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

You can always contact us for any return question at support@prismdistrict.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards. 

Exchanges
We do offer exchanges. Please contact us at support@prismdistrict.com with your order number within 7 business days of your order so that we may process your exchange. 



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Loving these soaps

I really love my turmeric soaps. I have both the turmeric & honey as well as the turmeric & lemon. I love them both.

My skin is improving

Your body butters and sugar scrubs are very nice. I am seeing a big improvement in my skin. Especially with the cold temperatures. Thanks for an amazing product.

Now this is a great body oil!

I love my body oil. Can't wait for the next launch and more scents.

This is a good one!

Loving this deep conditioner. I needed a good conditioner for my hair and this one is thick and great for me.

Great for my skin

I love my skincare bundle. The turmeric collection is doing great for my skin and it's only been 2 weeks. Already seeing results but will continue to use for a few more weeks hoping for good results.

Love Love Love

I love my order. I got haircare and bodycare products. My growth oil is really nice and I got the unscented body oil. Both were great buys.

AMAZING PRODUCTS

Products are amazing! Such a great variety and the edge control is the best!!!

A
TURMERIC + HONEY BRIGHTENING BAR
Ann
It's AAAMMMMAAZZIINNGGG!

I'm gonna do a video on this soap, but I came across this and had to comment. I've used this soap everyday since I got it, it's AAAMMMMAAZZIINNGGG!!!! I'm gonna order more for sure!!!!

Phenomenal Edge Control

I made my first purchase about a month ago. I must say this is by far the best edge control I have purchased. I used it on a Saturday and Sunday my edges were the same way. Then on Monday basically all I had to do was touch up the areas that still wasn’t in place and brushed it. Trust me you can’t go wrong with this I will be a returning customer for sure!!👍🏾

My hair normally feels hard and difficult to comb out but with the Prism District products my hair is way more manageable. It feels soft as well. If it can tame my hair, it can tame anyone's hair!

Great customer service and I love my purchase. I love the hydrate & repair moisturizer with the leave-in milk which is really nice.

My products came so fast. I can't wait to order again. I really love my products. The edge control is really nice.

I love my core essentials collection purchase. Will be purchasing for my daughter as she has issues with alopecia. She would truly benefit from this collection. We have tried other products and these products are really nice.

I love the shampoo so much. It's really nourishing and lathers very well. Extremely happy with my purchase.

No other growth oil compares. I'm very happy with my purchase.

I found this company by seeing their ads on instagram. I really like the Core Essentials Collection. My hair is responding very well to it.

I enjoy my growth serum so much. I will be purchasing the trio bundle next time.

Love my products will be placing my new order soon.

My hair looks so much better and healthier after washing with the Core Essentials Collection.

I love the Stimulating Growth Serum. I am seeing some amazing results.

I love my growth serum. I’m seeing results after only 3 weeks of use.

My hair is so soft and manageable with the Grow and Glow bundle. I love it so much.

I got the Deluxe Starter Kit. I love it all. Great shampoo, conditioner with so much slip and I love the growth serum. I really like my order.

Love the growth oil so much. Companies rarely ship to APO locations for the military but they do. I appreciate that so much.

It’s something about this growth serum! I love it and I have been using for about 2 weeks. I can’t wait to see results. I love it already.